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It is currently Fri Apr 19, 2024 11:51 am
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South Sound Guns, Thumbs Down STAY AWAY
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usrifle
Site Supporter
Location: RENTON Joined: Fri Mar 25, 2011 Posts: 20771
Real Name: John
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UB40 wrote: At this time, I’m refraining from pointing any fingers. SilencerShop said their half. Let’s hear Milkes side.... if he’ll ever actually write a legitimate response or answer. This has been an on going issue for about a month. Hilarious that it took an actual bad review for him to log in for the first time since the 24th of last month....... yet my outgoing message from last month is STILL unread.
And mike? Adam told me that he PERSONALLY brought my sticky note with name/number/issue to you TWICE today and that you ignored it.... your own employees contradict what you are claiming.... Adam just got fired...
_________________ Mr. Q wrote: so basically, if you have to smoke some asshole, make sure they become fertilizer and then Bounce? got it.
Guntrader wrote: Huh, maybe I was an asshole.
NRA Member/RSO SAF 5 Year Donor GOA Member
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Mon Apr 20, 2020 7:11 pm |
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NWGunner
Site Supporter
Location: South Seattle Joined: Thu May 2, 2013 Posts: 12475
Real Name: Steve
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usrifle wrote: UB40 wrote: At this time, I’m refraining from pointing any fingers. SilencerShop said their half. Let’s hear Milkes side.... if he’ll ever actually write a legitimate response or answer. This has been an on going issue for about a month. Hilarious that it took an actual bad review for him to log in for the first time since the 24th of last month....... yet my outgoing message from last month is STILL unread.
And mike? Adam told me that he PERSONALLY brought my sticky note with name/number/issue to you TWICE today and that you ignored it.... your own employees contradict what you are claiming.... Adam just got fired... He can’t, his employees are his scape goats...
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Mon Apr 20, 2020 7:13 pm |
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UB40
Site Supporter
Location: Federal Way + I-5 Corridor Joined: Thu Oct 27, 2011 Posts: 1372
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Let me be clear... I understand that there’s nothing to be done to speed up what has been delayed. But if somebody at SSG made a mistake that big, they need to come clean and admit it, and hopefully apologize. If you can’t do that.... you shouldn’t be a dealer of Tupperware let alone firearms and NFA items. I have my doubts that SilencerShop would lie to me on record.
_________________ If interested in an item I have, please PM me... I don't always remember to re-check the thread.
Things I’ll take in trade: KAC Micro rear sight, KAC M5/M4 RAS, Glock 29 Gen3/4, 17C Gen4, Glock 31C Gen4 slide, Glock 20/29/19/17/22/23/21 mags, TC Encore parts
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Mon Apr 20, 2020 7:14 pm |
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Kgbsucka
In Memoriam
Location: Gig Harbor Joined: Fri Mar 18, 2011 Posts: 1829
Real Name: Nick
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UB40 wrote: Let me be clear... I understand that there’s nothing to be done to speed up what has been delayed. But if somebody at SSG made a mistake that big, they need to come clean and admit it, and hopefully apologize. If you can’t do that.... you shouldn’t be a dealer of Tupperware let alone firearms and NFA items. I have my doubts that SilencerShop would lie to me on record. Silencerco won't lie. Why would they? Mike did the same thing to me, except I caught it after about a month rather than 8. He avoided the issue and as above it was a "dog ate my homework" explanation. He then lied and lied and lied telling me it had been ordered when it hadn't. So sorry you're waiting that much longer.
_________________ Armed insurance broker. ObamaCare, life, health, medicare.
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Mon Apr 20, 2020 7:24 pm |
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MadPick
Site Admin
Location: Renton, WA Joined: Sun Mar 13, 2011 Posts: 52038
Real Name: Steve
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He said to call him tomorrow. Call him tomorrow, and go from there.
_________________SteveBenefactor Life Member, National Rifle AssociationLife Member, Second Amendment FoundationPatriot & Life Member, Gun Owners of AmericaLife Member, Citizens Committee for the Right to Keep and Bear ArmsLegal Action Supporter, Firearms Policy CoalitionMember, NAGR/NFGRPlease support the organizations that support all of us.Leave it cleaner than you found it.
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Mon Apr 20, 2020 7:32 pm |
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RocketScott
Site Supporter
Location: Kentucky Joined: Fri Jan 16, 2015 Posts: 11088
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UB40 wrote: ...I have my doubts that SilencerShop would lie to me on record. Totally NOT taking Mike’s side, or anyone’s side, but I would not completely trust what SS is telling you. No reason to doubt them, just take what they say with a gain or two of salt I was part of their first Form 1 service offering that turned into a cluster. Never could figure out if the dealer I went through for the kiosk was lying or SS. Got a gift card and a hat for my troubles... Sent from my iPhone using Tapatalk
_________________ You may be right, I may be crazy, but it just may be a lunatic you're looking for
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Mon Apr 20, 2020 8:07 pm |
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UB40
Site Supporter
Location: Federal Way + I-5 Corridor Joined: Thu Oct 27, 2011 Posts: 1372
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MadPick wrote: He said to call him tomorrow. Call him tomorrow, and go from there. Roger that
_________________ If interested in an item I have, please PM me... I don't always remember to re-check the thread.
Things I’ll take in trade: KAC Micro rear sight, KAC M5/M4 RAS, Glock 29 Gen3/4, 17C Gen4, Glock 31C Gen4 slide, Glock 20/29/19/17/22/23/21 mags, TC Encore parts
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Mon Apr 20, 2020 8:23 pm |
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MyNameIs940
Site Supporter
Location: Kirkland Joined: Wed May 30, 2018 Posts: 820
Real Name: Shawn
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RocketScott wrote: UB40 wrote: ...I have my doubts that SilencerShop would lie to me on record. Totally NOT taking Mike’s side, or anyone’s side, but I would not completely trust what SS is telling you. No reason to doubt them, just take what they say with a gain or two of salt I was part of their first Form 1 service offering that turned into a cluster. Never could figure out if the dealer I went through for the kiosk was lying or SS. Got a gift card and a hat for my troubles... Sent from my iPhone using Tapatalk I’ve had nothing but good experiences with Silencershop. I’ve purchased 10-15 suppressors from them and they’ve always been great and straight forward. If they fuck up they admit it and make it right. Part of this is on the customer though, if your checks not cashed within a month you should be making phone calls. It’s happened to me once with Bona Nox when they sent the paperwork to the wrong address when the atf changed banks. I called at the 1 month mark of no check cashed and we got it figured out. Silencershop has never taken more than 3 weeks for my checks to get cashed. Also a side note, you paid ssg, that means you bought it through them not Silencershop. It’s up to them to input your info with the correct serial number of the can in the store. Sent from my iPhone using Tapatalk
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Mon Apr 20, 2020 9:00 pm |
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UB40
Site Supporter
Location: Federal Way + I-5 Corridor Joined: Thu Oct 27, 2011 Posts: 1372
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Per our phonecall just now, they have fully accepted responsibility of losing the paperwork. That’s all I needed to hear. Why they didn’t call me when the mistake was first found is beyond me...... but there you go. As John Wayne once said “Tomorrow hopes we have learned something from yesterday”.
_________________ If interested in an item I have, please PM me... I don't always remember to re-check the thread.
Things I’ll take in trade: KAC Micro rear sight, KAC M5/M4 RAS, Glock 29 Gen3/4, 17C Gen4, Glock 31C Gen4 slide, Glock 20/29/19/17/22/23/21 mags, TC Encore parts
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Tue Apr 21, 2020 10:57 am |
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MadPick
Site Admin
Location: Renton, WA Joined: Sun Mar 13, 2011 Posts: 52038
Real Name: Steve
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UB40 wrote: Per our phonecall just now, they have fully accepted responsibility of losing the paperwork. That’s all I needed to hear. That’s excellent news. I know it doesn’t solve the problem, but it’s good to have something positive here.
_________________SteveBenefactor Life Member, National Rifle AssociationLife Member, Second Amendment FoundationPatriot & Life Member, Gun Owners of AmericaLife Member, Citizens Committee for the Right to Keep and Bear ArmsLegal Action Supporter, Firearms Policy CoalitionMember, NAGR/NFGRPlease support the organizations that support all of us.Leave it cleaner than you found it.
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Tue Apr 21, 2020 5:25 pm |
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Alpine
Site Supporter
Joined: Sat Aug 11, 2012 Posts: 7649
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Isn't 8 months longer than post 41-p wait times? That's messed up. They should offer a full refund or depending on legality a 100% credit toward merchandise.
With criminals being released here right now by the thousands, people need guns and cans asap.
_________________If you vote for Biden you are voting to be murdered when he sends Beto to come take your "semi automatic assault weapon" (any semi auto). If you have family or friends voting for Biden show them this and ask if they are willing to vote for your murder or maybe even their own if they are gun owners or live with any. https://nypost.com/2020/03/03/joe-biden ... n-control/Quote: “I want to make something clear, I’m going to guarantee you this is not the last you’ve seen of him (Beto),” Biden said Monday evening during a campaign rally in Dallas. “You’re (Beto) going to take care of the gun problem with me. You’re (Beto) going to be the one who leads this effort.” https://www.newsweek.com/beto-orourke-g ... ns-1465738Quote: [Beto O'Rourke Suggests Police Would 'Visit' Homes To Implement Proposed Assault Weapons Ban] "In that case, I think that there would be a visit by law enforcement to recover that firearm... ..."If someone does not turn in an AR-15 or an AK-47, one of these weapons of war...then that weapon will be taken from them"
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Fri Apr 24, 2020 6:17 am |
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Stokes
Site Supporter
Location: Oly Joined: Thu Oct 4, 2012 Posts: 1341
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There seems to be a theme here...
SSG bizarrely screws over a customer.
Customer calls, gets run around. Calls more, gets more run around. Calls more, even more run around.
Customer is pissed now... things get 'elevated'. Dog ate homework, employee is admonished.
Calls, gets more run around.
Customer starts getting vocal. Calls, gets more run around.
(optional level... this is the customers fault, somehow) Gets elevated some more. Internal contradiction on what an employee says and what ownership says. Rest of internet, cringingly gets on board... Mike, make this right.
Mike 'takes responsibility'.
To me, taking responsibility means more than just admitting fault. It also means brutal honesty about how the process works, acknowledging there were not just honest mistakes but purposeful misdirection. It also means quit treating customers like this. It also includes refunds, for services that were delayed to the point they become less valuable.
But, I expect we will see another one of these in a couple months.
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Fri Apr 24, 2020 7:27 am |
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L_O_G
Site Supporter
Location: South Seattle Joined: Thu Sep 22, 2011 Posts: 13486
Real Name: JP
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Stokes wrote: But, I expect we will see another one of these in a couple months. Only if people keep wasting their time and money thinking that "this wont happen to me".
_________________ Yes I Do Have A Beautiful Daughter.. I Also Have A Gun, A Shovel, & An Alibi
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Fri Apr 24, 2020 7:41 am |
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CQBgopher
Site Supporter
Location: WA/MT Joined: Thu Sep 6, 2012 Posts: 8285
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A June/July purchase as an individual had a very good chance to make it into the fast track. Stamps were coming back in 45-90 days last summer on individual form 4s for a bit.
This sucks sorry it happened to you.
_________________ Rara Temporum Felicitas Ubi Sentire Quae Velis Et Quod Velis Dicere Licet. ― Tacitus "Well, nobody's perfect." ― Osgood Fielding III
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Fri Apr 24, 2020 11:45 am |
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todd1803
Site Supporter
Location: Bonney Lake WA Joined: Tue Apr 16, 2013 Posts: 226
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Never been to that store, but won't waste my time dealing with a business owner who has a track record of lies and dishonesty with multiple members of this forum. How many other customers have similar issues with this shop and never get resolution?
Somebody above said it perfectly, "vote with your wallet". There are plenty of honest shops that will go the extra mile to provide a great customer experience. Maybe I'm old, but I've decided service is worth a farther drive or a few extra dollars.
Thank you O.P. for sharing.
Sent from my SM-T387V using Tapatalk
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Fri Apr 24, 2020 3:40 pm |
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