WaGuns.org :: View topic - AT&T Customer Service SUCKS

Pablo wrote:

lamrith wrote:

Cmica nailed it.

You should have contacted Slipknot here on WAgun. He is the resident Waguns ATT rep now that Dan has closed shop. Guy knows his shit and will walk you thru stuff and make sure you get the best deals around.

Why the hell wasn't this announcement earlier. We are fully 8 lines in with AT&T now. Too late.

Pablo wrote:

lamrith wrote:

Why the hell wasn't this announcement earlier. We are fully 8 lines in with AT&T now. Too late.

delliottg wrote:

Rita & I switched over to Google Project Fi about six months ago for our phones.

NWGunner wrote:

Pablo wrote:

lamrith wrote:

Why the hell wasn't this announcement earlier. We are fully 8 lines in with AT&T now. Too late.

8 lines?!? Holy Crap, can my wife & I get on your plan, too? :ROFLMAO:

delliottg wrote:

While this isn't directly helpful for your situation, it might be for someone else. Rita & I switched over to Google Project Fi about six months ago for our phones. Unless you already have a Project Fi compatible phone, there's an up front cost to pick up a phone that works on their system, but they offer them on two year, no interest loans that they simply add to your monthly bill. Our monthly bill (previously on AT&T) dropped from about $135 (with corporate discount) to about $85 (no discounts). On the two occasions I've had to deal with customer service, the problems were solved in less than half an hour, billing adjusted, or credits issued, whatever it took to make it right. No BS, no run around, no waiting, no having to go to a store, they just take care of it. You can view your account through their app, or online, and easily see & find what you need. Overall, I'm quite pleased with their service & phones. We've had AT&T, Sprint and Verizon (in progressively worse customer experience order), and I'll never ever go back to any of them. The irony is, Project Fi uses Sprint for their CDMA connections and it works great, but I never had good service in Duvall with them.

Quote:

Only the following devices are supported: Pixel, Pixel XL, Nexus 5X, Nexus 6P, and Nexus 6. Additionally, only the North America models of those devices will work: G-2PW4100, G-2PW2100, LGH790, H1511, and XT1103, respectively.

sreyemj wrote:

delliottg wrote:

Rita & I switched over to Google Project Fi about six months ago for our phones.

Me too, if you hate phone companies you'll love Project Fi. Bonus points for wandering around Europe with little to no increase in my bill...

Pablo wrote:

This has nothing to do with WA Cellular.

Several months ago I got an iphone SE from WA Cellular. Took it to the AT&T store in Redmond. After and hour of finger banging and the little Asian gal trying to sell me everything but a set of Ginsu knives I walked out of there with no satisfaction. But she did leave the SIM chip in the phone. I came home called AT&T and after 30 minutes or so they had the phone set and told me to wait 12 hours. Finally a few days later the phone worked.

Fast forward to Monday. Wife's plan with Verizon ran out so time to bring her to AT&T. She ordered an S6 Active. So she goes to same store and they need me to do a bunch of stuff, like authorize her to be on the account. Which I do. No satisfaction. So she comes home a bit steamed, but no card. Frack.

Tuesday she goes back and the store says she needs me to call 611 and "leave a note on the account that accepts the transfer of billing responsibility of her number from Verizon". Except you don't leav a note when you call 611. You talk to an idiot computer or idiot phone jockeys. So anyway the store doesn't get her ported over and she comes home and wow she is steamed. Plus no SIM card. Uggh!

So I call 611.........and I'm steaming.......so the first chair lounger says that the store was wrong and what they were trying to do is change her over to the head of the account. I say well yo better let them know (silence)........then he throws me to sloucher gal who can supposedly ("definitely") help me, but after three people some fucking screen weasel actually starts the process. I give him the pin and other stuff (4th time since on the hook)........and he finds the phone. The SIM card will be sent either the 19th or the 20th or maybe the 21st. Cool about done......"Sir that will be a $150 deposit". What? I'm just adding a line............fck...............I am livid..........he says that he can't add it to the bill, need a CC and after 12 months supposedly get deposit back..........I give in. Done. Hang up. Phone rings.........sir your card address doesn't match the account address................holy shit........wow...........done

So after all this, can't use phone yet. I think I will venture in and see if I can at least get damn deposit back

Author:	MadPick [ Thu Apr 20, 2017 5:04 am ]
Post subject:	Re: AT&T Customer Service SUCKS
Pablo wrote: lamrith wrote: Cmica nailed it. You should have contacted Slipknot here on WAgun. He is the resident Waguns ATT rep now that Dan has closed shop. Guy knows his shit and will walk you thru stuff and make sure you get the best deals around. Why the hell wasn't this announcement earlier. We are fully 8 lines in with AT&T now. Too late. It was made earlier ... multiple times. Pay attention, bro!

Author:	lamrith [ Thu Apr 20, 2017 5:07 am ]
Post subject:	Re: AT&T Customer Service SUCKS
Pablo wrote: lamrith wrote: Cmica nailed it. You should have contacted Slipknot here on WAgun. He is the resident Waguns ATT rep now that Dan has closed shop. Guy knows his shit and will walk you thru stuff and make sure you get the best deals around. Why the hell wasn't this announcement earlier. We are fully 8 lines in with AT&T now. Too late. Ummm it was announced. Pretty sure Dan did a post when he was shutting down. I did a post telling everyone to go to Slipknot and how great his service is... viewtopic.php?f=33&t=78036

Author:	Pablo [ Thu Apr 20, 2017 5:09 am ]
Post subject:	Re: AT&T Customer Service SUCKS
No freeloaders. It's complicated. My business partner signed up this go around. The clown is a decent engineer but not a finance or relationship guy. Some kind of BS with his alcoholic ex wife lowered his credit. Not terrible or anything but he used his name when he went to AT&T to "get us a deal".

Author:	Pablo [ Thu Apr 20, 2017 5:16 am ]
Post subject:	Re: AT&T Customer Service SUCKS
Missed those threads or may have just thought I don't want to deal with a southern connection again.

Author:	sreyemj [ Thu Apr 20, 2017 5:23 am ]
Post subject:	Re: AT&T Customer Service SUCKS
delliottg wrote: Rita & I switched over to Google Project Fi about six months ago for our phones. Me too, if you hate phone companies you'll love Project Fi. Bonus points for wandering around Europe with little to no increase in my bill...

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AT&T Customer Service SUCKS https://www.waguns.org/viewtopic.php?f=35&t=80454	Page 2 of 2

Author:	Massivedesign [ Thu Apr 20, 2017 5:38 am ]
Post subject:	Re: AT&T Customer Service SUCKS
NWGunner wrote: Pablo wrote: lamrith wrote: Cmica nailed it. You should have contacted Slipknot here on WAgun. He is the resident Waguns ATT rep now that Dan has closed shop. Guy knows his shit and will walk you thru stuff and make sure you get the best deals around. Why the hell wasn't this announcement earlier. We are fully 8 lines in with AT&T now. Too late. 8 lines?!? Holy Crap, can my wife & I get on your plan, too? I have 20 lines in my account that I had to move over 14 days.. You think your 8 were a bitch to do? So now we have the AT&T Unlimited Plus, which after discounts and whatnot is about $50/person OTD for Unlimited Talk/Text/Data. Plus we get full usage in Mexico and Canada, AT&T Gold Thanks discounts and everybody gets free HBO.

Author:	Pablo [ Thu Apr 20, 2017 5:51 am ]
Post subject:	Re: AT&T Customer Service SUCKS
No the 8 were not really a bitch. Just the last encounters. They don't seem to offer us shit, just want to sell us dish.

Author:	AR15L [ Thu Apr 20, 2017 6:55 am ]
Post subject:	Re: AT&T Customer Service SUCKS
delliottg wrote: While this isn't directly helpful for your situation, it might be for someone else. Rita & I switched over to Google Project Fi about six months ago for our phones. Unless you already have a Project Fi compatible phone, there's an up front cost to pick up a phone that works on their system, but they offer them on two year, no interest loans that they simply add to your monthly bill. Our monthly bill (previously on AT&T) dropped from about $135 (with corporate discount) to about $85 (no discounts). On the two occasions I've had to deal with customer service, the problems were solved in less than half an hour, billing adjusted, or credits issued, whatever it took to make it right. No BS, no run around, no waiting, no having to go to a store, they just take care of it. You can view your account through their app, or online, and easily see & find what you need. Overall, I'm quite pleased with their service & phones. We've had AT&T, Sprint and Verizon (in progressively worse customer experience order), and I'll never ever go back to any of them. The irony is, Project Fi uses Sprint for their CDMA connections and it works great, but I never had good service in Duvall with them. ~~Are you required to use a Project Fi phone?~~ edit: Found the answer... Quote: Only the following devices are supported: Pixel, Pixel XL, Nexus 5X, Nexus 6P, and Nexus 6. Additionally, only the North America models of those devices will work: G-2PW4100, G-2PW2100, LGH790, H1511, and XT1103, respectively.

Author:	delliottg [ Thu Apr 20, 2017 7:35 am ]
Post subject:	Re: AT&T Customer Service SUCKS
sreyemj wrote: delliottg wrote: Rita & I switched over to Google Project Fi about six months ago for our phones. Me too, if you hate phone companies you'll love Project Fi. Bonus points for wandering around Europe with little to no increase in my bill... Yeah, the ability to use text / data in so many countries was a factor for us as well. We have relatives in Europe, Asia, Australia and plans to travel to Central or South America, and you can use your phone in all those places (135 countries now) without having to purchase a SIM card to do so, it just works (untested by us, but plenty of other people report that it works great). We're on their family plan, $75 / month for the both of us, we usually use less than our 2gb/each, so that's reduced a little bit, plus the $22/month for my phone (we had to purchase hers outright when we moved to the relatively new family plan, we couldn't keep it on the interest free loan and move it to my account for some reason). Our monthly bill is usually right around $85, and that'll drop to $65 or so once my phone's paid off.

Author:	Pablo [ Fri Apr 28, 2017 12:43 pm ]
Post subject:	Re: AT&T Customer Service SUCKS
I owe an update. First of all, finally on Tuesday AM April 25, my wife's phone was 100% functional. Main technical problem was getting into 4G LTE mode. Problem finally discovered, SIM card provided by At&T corporate store was set up for a BlackBerry. Get your head around that. As of yesterday 4/27, the 4 $150 charges were still there, but AT&T did put 3 of them against the bill putting us into credit territory, one as a deposit. Stew on it. Hot dog!

Author:	Old Jim [ Tue May 16, 2017 4:44 pm ]
Post subject:	Re: AT&T Customer Service SUCKS
Pablo wrote: This has nothing to do with WA Cellular. Several months ago I got an iphone SE from WA Cellular. Took it to the AT&T store in Redmond. After and hour of finger banging and the little Asian gal trying to sell me everything but a set of Ginsu knives I walked out of there with no satisfaction. But she did leave the SIM chip in the phone. I came home called AT&T and after 30 minutes or so they had the phone set and told me to wait 12 hours. Finally a few days later the phone worked. Fast forward to Monday. Wife's plan with Verizon ran out so time to bring her to AT&T. She ordered an S6 Active. So she goes to same store and they need me to do a bunch of stuff, like authorize her to be on the account. Which I do. No satisfaction. So she comes home a bit steamed, but no card. Frack. Tuesday she goes back and the store says she needs me to call 611 and "leave a note on the account that accepts the transfer of billing responsibility of her number from Verizon". Except you don't leav a note when you call 611. You talk to an idiot computer or idiot phone jockeys. So anyway the store doesn't get her ported over and she comes home and wow she is steamed. Plus no SIM card. Uggh! So I call 611.........and I'm steaming.......so the first chair lounger says that the store was wrong and what they were trying to do is change her over to the head of the account. I say well yo better let them know (silence)........then he throws me to sloucher gal who can supposedly ("definitely") help me, but after three people some fucking screen weasel actually starts the process. I give him the pin and other stuff (4th time since on the hook)........and he finds the phone. The SIM card will be sent either the 19th or the 20th or maybe the 21st. Cool about done......"Sir that will be a $150 deposit". What? I'm just adding a line............fck...............I am livid..........he says that he can't add it to the bill, need a CC and after 12 months supposedly get deposit back..........I give in. Done. Hang up. Phone rings.........sir your card address doesn't match the account address................holy shit........wow...........done So after all this, can't use phone yet. I think I will venture in and see if I can at least get damn deposit back BOOST MOBILE Unlimited talk, text, data $35 a month.

Author:	MynameisJeff [ Fri Jun 02, 2017 11:13 am ]
Post subject:	Re: AT&T Customer Service SUCKS
+1 for Project Fi. I've been single it for almost 5 months now and i working out great for me so far. I almost always have wifi access so I've yet to go over 1gb of mobile data usage. My bill is about $32/mo after taxes. I posted my referral code in the pif section. Feel free to use it or ask one of the other guys here for their code. It means $20 off your next bill for both parties. P.S. - I left AT&T after a decade. I was clinging to my grandfathered unlimited data plan but they raised the price up to $115/mo. It was time to go.

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