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 +1 Rock Island warranty 
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Location: Spanaway, WA
Joined: Sat Sep 6, 2014
Posts: 3111
Bought a used/new shotgun from a forum member a year ago, and just getting out to chamber and try it out. Something's defective with the elevator and leave spring which retains shells in the magazine. Won't release and feed shells. No bueno.

RIA warrants it. Sent them a note, and in 2 days they had a prepaid Fedex label to me. Should be fixed in a month or two. So far, fantastic service!

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I defend the 2A. US Army Combat Veteran and Paratrooper: OIF x4. BSM and MSM recipient. NRA Lifetime. I'm a lawyer, but have not offered you legal advice.


Thu Apr 20, 2017 10:20 pm
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Location: Spanaway, WA
Joined: Sat Sep 6, 2014
Posts: 3111
Update on this. Rock Island has among the best customer service I've experienced.

I filled out an online warranty claim and within a prompt period (~1 day) I received a pre-paid return ticket. Shotgun was fixed and returned at their expense 100%. Door to door it was ~34 days. Came back with a note "customers concerns verified, repaired, test fired, and cleaned."

If only every company worked like this.

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I defend the 2A. US Army Combat Veteran and Paratrooper: OIF x4. BSM and MSM recipient. NRA Lifetime. I'm a lawyer, but have not offered you legal advice.


Wed May 24, 2017 9:50 am
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